MEON MAP Privacy Policy

Effective / last updated: August 24, 2026

This Privacy Policy explains how MEON USA LLC ("MEON," "we," "us," or "our") handles information when you use MEON MAP, including its mobile applications and related driver, company, fleet, support, and account services (collectively, the "Service").

Location summary. MEON MAP uses device location for navigation, route guidance, trip measurement, safety/road features, and—when an authorized company fleet feature is active—vehicle/driver fleet visibility. Navigation may continue using location while a user-initiated navigation or live-trip session remains active and the app is minimized or not visible. MEON does not use precise location solely for advertising and does not sell personal information.

1. Information we collect or process

The information processed depends on your role, device permissions, organization settings, and the features you choose to use.

Category	Examples	Why we use it
Account and profile	Email address, authentication identifiers, display/profile information, role, preferences, language, and account status.	Create and secure accounts, authenticate users, personalize the Service, and provide account support.
Company and fleet	Company membership, invitations, assigned drivers/vehicles, vehicle profiles, dimensions/weight and operational settings, notes, maintenance information, dispatch/job information, and fleet permissions.	Provide company administration, truck-aware features, assignments, fleet operations, and authorized company dashboards.
Location and trip data	Precise or approximate device location when permission is granted, timestamps, speed/position samples, route/trip state, mileage, stops, trip summaries, and live vehicle status.	Navigation, routing, trip measurement, live-trip operation, safety/road features, and authorized fleet visibility.
User content and communications	Fleet chat messages, support requests, feedback, map/problem reports, notes, and photos/videos or proof images you choose to upload.	Communication, support, operational proof, issue resolution, and community/safety reporting.
Subscription and transaction status	Product/plan identifiers, purchase or subscription status, entitlement state, renewal/expiration status, and store transaction references. Payment card details are handled by the applicable app store/payment provider rather than stored as raw card data by MEON MAP.	Provide paid features, validate entitlements, restore purchases, prevent fraud, and resolve billing support issues.
Device, app, and diagnostics	App version, device/platform information, push-notification token, connectivity state, crash/error diagnostics, and technical events needed to operate and secure the Service.	Deliver notifications, maintain reliability, diagnose failures, protect accounts, and prevent abuse.
Preferences and analytics generated by the Service	Theme/language settings, fuel/mileage estimates, dashboard metrics, banner interactions, and feature settings.	Remember settings, provide requested dashboards/estimates, and improve service operation.

2. Location data and background operation

Location is central to MEON MAP's navigation and fleet functions. With your device permission, MEON MAP may access precise location to determine position, calculate or follow routes, measure trips, show relevant road information, and update live-trip/fleet status. When you start navigation or another user-visible live-trip feature, location updates may continue while that active session is running even if the app is minimized or not visible. On supported devices, MEON MAP displays the operating-system indicators/notifications associated with active location use.

For company-managed drivers, live location may be visible to the company or authorized company members when the driver is properly assigned and the applicable fleet/trip feature is active. Company access is subject to account membership, assignment, and permission controls. MEON MAP does not use device location solely for advertising or sell location data.

You can control location permission in your device settings. Denying or revoking location permission may prevent navigation, live-trip, mileage, and fleet-location features from working correctly.

3. How we use information

We use information to: provide navigation, routing, driver, fleet, dispatch, communication, safety, support, and subscription features; authenticate users and maintain account security; calculate requested operational metrics; send service and push notifications; investigate abuse, fraud, safety, and security issues; troubleshoot and improve reliability; enforce applicable terms and permissions; comply with law and valid legal process; and protect users, MEON, and others.

4. When information is shared

We may disclose information only as reasonably necessary for the Service and the purposes described here:

Your organization and authorized users. If you use MEON MAP through or with a company, information such as assignment, vehicle, trip, operational, communication, and authorized live-location information may be available to authorized members of that company.
Service providers and infrastructure. We use providers that support hosting/database/authentication, mapping and routing, push notifications, crash/error monitoring, app-store billing, and related technical operations. The production code is designed to integrate services including Supabase, HERE, Firebase Cloud Messaging, Sentry, Google Play, and Apple App Store services as applicable. These providers process information under their own terms and privacy obligations and only receive information relevant to the service they perform.
At your direction. We may share information when you intentionally submit, send, or expose it through a feature such as fleet chat, company operations, support, or a community report.
Legal, safety, and security. We may preserve or disclose information when reasonably necessary to comply with applicable law or valid legal process, investigate fraud or security incidents, enforce rights, or protect safety.
Business transactions. If MEON is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred subject to applicable law and appropriate safeguards.

MEON does not sell personal information. MEON MAP does not use precise device location solely to serve advertising. Dashboard advertising, where present, is separated from navigation and safety guidance.

5. Data security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, authenticated service access, role/permission controls, and encrypted network transport where supported by our service providers. No system can guarantee absolute security, so users should also protect their credentials and devices.

6. Retention

We retain information for only as long as reasonably necessary for the purposes described in this Policy, including providing active accounts and requested features, maintaining operational records, resolving disputes and support matters, preventing fraud and abuse, enforcing agreements, and meeting legal, tax, accounting, safety, or security obligations. Retention periods can differ by data category and context. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.

Some limited records may be retained after an account deletion request when retention is reasonably necessary for legal compliance, security, fraud prevention, billing/transaction records, dispute resolution, or establishment/exercise/defense of legal claims. Where possible, retained information is limited to what is necessary for that purpose.

7. Your privacy choices and account deletion

Depending on your account and applicable law, you may request access, correction, export, or deletion of eligible information. MEON MAP includes a Privacy Center with data-export and account-deletion request controls. You may also use our external deletion instructions at MEON MAP Data Deletion.

Deleting a MEON MAP account does not automatically cancel a subscription billed by Google Play or the Apple App Store. Store subscriptions must be managed through the applicable store account. Account deletion is not the same as temporary deactivation: after a verified deletion request is completed, associated personal data is deleted except for information we are permitted or required to retain as described above.

8. Permissions and user-selected media

MEON MAP may request device permissions only when needed for a feature. Location supports navigation and live-trip/fleet functions. Camera/photo/video access may be requested when you choose to attach media to chat, operational proof, support, or authorized administrative workflows. Notification permission may be requested to deliver account, fleet, trip, chat, safety, or service notifications. You can change permissions in device settings, although some features may stop working.

9. Children

MEON MAP is a navigation and fleet operations service intended for drivers, businesses, and other users able to use these services lawfully. It is not directed to children under 13, and we do not knowingly design the Service to collect personal information from children under 13. If you believe a child has provided information to us contrary to this Policy, contact us so we can review and take appropriate action.

10. U.S. state and other privacy rights

Depending on where you live, applicable law may provide rights concerning access, correction, deletion, portability, or certain processing of personal information. We will evaluate verified requests under the law that applies to the request. We will not discriminate against a user for exercising applicable privacy rights.

11. International processing

MEON USA LLC is based in the United States. Our service providers may process information in the United States and other locations where they operate, subject to applicable legal requirements and safeguards.

12. Changes to this Policy

We may update this Privacy Policy as the Service, legal requirements, or our data practices change. We will update the effective date above and provide additional notice when required by law or when changes are material.

13. Contact us

MEON USA LLC
Privacy contact: info@meonmarket.com
Service: MEON MAP

For account deletion, see MEON MAP Data Deletion Instructions.